Service That Exceeds Expectations
Customer feedback is very important to us – it’s an important way to find out how well we are meeting client expectations for improving retirement outcomes.
2016 Client Satisfaction Results
In a 2016 client survey conducted by Chatham Partners,* a leading market research firm, we exceeded the industry benchmark in 22 of 23 categories, including overall customer satisfaction.
|Key Metrics||2016 Mutual of Omaha Results*||2016 Industry Benchmarks*|
|Is easy to do business with||94%||92%|
|Helps me fulfill my fiduciary responsibilities||94%||92%|
|Treats me as an important client||94%||90%|
|Provides good value for the money||92%||91%|
|Would recommend to others||92%||91%|
* Percentages reflect top three box scores on a seven-point scale.
We utilize this feedback to enhance the 401(k) experience by:
- Helping ease administrative burdens for employers
- Making the enrollment and investment experiences easier for employees
To learn more about the 2016 Chatham Partners survey of Mutual of Omaha Retirements Plans clients, contact your Mutual of Omaha representative.
*2016 Client Satisfaction Survey, conducted by Chatham Partners.
Mutual of Omaha commissioned Chatham Partners to conduct a client satisfaction survey to all group variable annuity contract customers of United of Omaha Life Insurance Company and Companion Life Insurance Company. The three month survey, concluded in June 2016, had an overall customer response rate of 28%. Survey results are limited to those expressing an opinion. Chatham Partners is a leading independent market research firm and is not affiliated with Mutual of Omaha or any of its affiliated entities.