Customer Surveys Translate to Enhanced Service
401(k) Services (January 2016)
It’s not hard to see we’re serious about customer service. You see it in our value proposition with our pledge to deliver simplicity, ease of doing business and peace of mind to your 401(k) plan. And in the great lengths we go to by monitoring your 401(k) experience and listening to your suggestions for improvements, including client satisfaction surveys by Chatham Partners.
Your Feedback Led to 401(k) Admin AdvantageSM
With 401(k) Admin Advantage, for a small additional fee, Mutual of Omaha will take over many of the day-to-day administrative tasks and responsibilities for your plan and also become a co-fiduciary for certain regulatory requirements to help minimize legal and financial risks. It’s a partnership that can help you protect yourself and your company.
Other enhancements we’ve made to date based on your feedback:
- Improved user experience on getretirementright.com
- Mobile-friendly web features and account access
- Proactive work to reduce fees and expenses
- Improved quarterly reports
- Enhanced employee education library
- Redesigned quarterly plan sponsor e-newsletter
More to come the next few months about our focus on customer service and the next Chatham Partners client satisfaction survey.
Contact your Mutual of Omaha representative with any questions.