We’re Serious About Customer Service
MISCELLANEOUS (Fall 2015)
During our last survey,* conducted in October 2013, 96 percent of our customers rated their overall satisfaction as five or higher on a seven-point scale. This marked an improvement over our previous survey, as well as being above the industry benchmark. But we want to do even better. That’s why we have programs and service enhancements currently in development to help address three pain points you identified by taking our survey. You told us you wanted:
- Help to relieve your plan administration burdens,
- To make the enrollment and investing experiences easier for employees, and
- Assistance with retirement savings communications between you and your employees.
We listened. And we’ll be rolling out some exciting new transformations in the coming months. In fact, some of you may have already been contacted as part of our initial introduction of new plan administration support services. We’re also in the testing phase for new and improved enrollment materials and technologies to help your employees with retirement savings.
Stay tuned for more information on these exciting new developments and rest assured we won’t stop there. We want more feedback! So we’ll be initiating our next Chatham Partners satisfaction survey early in 2016 to hear even more from you, our valued customer.
In the meantime, if you have any suggestions or questions, please don’t hesitate to contact your Mutual of Omaha representative or use the feedback link at the end of this newsletter to give us your thoughts. We’re always here to help you and your employees GET RETIREMENT RIGHT®.